Privacy Policy

Who We Are

J Smith Plumbing is a local plumbing business serving Kettering and Northamptonshire. We are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information.

Our registered address is 12 Market Street, Kettering, NN15 7XY. You can contact us at 01536 123 456 or info@jsmithplumbing.co.uk for any privacy-related queries.

Information We Collect

We collect information you provide directly to us, such as when you:

• Contact us via phone, email, or our contact form
• Request a quote or book our plumbing services
• Sign up for our newsletter or promotional materials
• Interact with us on social media platforms

Contact Form Data: When you use our contact forms, we collect your name, email address, phone number, and any message content you provide. This helps us respond to your enquiries and provide quotes for our services.

Cookies and Analytics: Our website uses cookies to improve functionality and user experience. We also use analytics tools to understand how visitors interact with our site, helping us improve our services and content.

Server Logs: Like most websites, our servers automatically record information about your visit, including your IP address, browser type, pages visited, and access times. This helps us maintain site security and performance.

How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Responding to your enquiries and providing customer service
• Scheduling appointments and delivering plumbing services
• Following up on completed work and maintenance reminders
• Sending important updates about our services or your appointments
• Improving our website functionality and user experience
• Marketing communications (only with your consent)

We will never use your personal information for purposes unrelated to our plumbing services without your explicit consent.

Legal Bases

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: For marketing communications and non-essential cookies
• Contract: To deliver plumbing services you've requested or enquired about
• Legitimate Interests: For website analytics, security, and business communications

Sharing & Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. However, we may share your information with trusted service providers who assist us:

• Website Hosting: Our hosting provider processes data to deliver our website
• Email Services: We use email providers to send appointment confirmations and updates
• Analytics: We use Google Analytics to understand website usage patterns
• Payment Processing: Secure payment processors handle transaction data

All third-party providers are carefully selected and required to maintain appropriate security standards. We may also share information when required by law or to protect our rights.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Customer Records: Kept for 7 years for tax and warranty purposes
• Marketing Data: Until you unsubscribe or withdraw consent
• Website Analytics: Typically aggregated and anonymized after 26 months
• Enquiry Data: Deleted after 2 years if no service relationship develops

Your Rights

Under GDPR and UK data protection law, you have several important rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct any inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal requirements)
• Objection: Object to processing of your data for specific purposes
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request we limit how we process your data
• Withdraw Consent: Remove consent for marketing or optional processing

To exercise any of these rights, contact us using the details below. We'll respond within one month and won't charge a fee unless your request is unfounded or excessive.

Cookies & Analytics

Our website uses cookies to enhance your browsing experience and understand how visitors use our site:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand site usage and improve content
• Marketing Cookies: Used to deliver relevant advertising (with consent)

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality. We use Google Analytics to track website performance and user behavior in aggregate form.

Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL encryption for data transmission on our website
• Secure servers with regular security updates and monitoring
• Access controls limiting who can view personal data within our organization
• Regular staff training on data protection and privacy requirements
• Secure disposal of physical and digital records when no longer needed

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us: